Terms and Conditions

HomeTerms and Conditions

CHECK-IN TIME: 4 PM Eastern Time
CHECK-OUT TIME: 10 AM Eastern Time

Unapproved late check out will be at a charge of $50.00 per ½ hour.
No refunds for early checkout or weather conditions.
SECURITY DEPOSIT
 NON-REFUNDABLE DAMAGE WAIVER CHARGE: In lieu of a normal security deposit there will be a damage fee charge applied to each reservation. The damage waiver covers up to $1,000 in reported damages. Guest will be responsible for all intentional or reckless damages, and the credit card on file will be charged. Guest also authorizes agent to charge any expenses relating to intentional or reckless damage, cleaning of the unit beyond a normal cabin cleaning, or theft of any property from the unit, to the credit card on file for that cabin. The guest who uses their credit card for the deposit is considered the responsible party, and all necessary charges concerning said cabin will be charged to the credit card on file, no matter who in the group caused the damage. You will be required to provide a credit card at the time of making a reservation. 
Deductions will be made for missing kitchen, linen, and decoration items, as well as for property damage. In cases of bad weather or extreme cleaning or maintenance on a cabin check in may be delayed until 5:00 PM.

Arrival

Tenants Responsibility Any damage noticed upon arrival should be reported to the owner immediately. If damage is not reported, you could be charged for the cost of the repair. All general maintenance should also be reported so the unit can be kept in good repair. Any general maintenance items that need attention should be reported to keep the cabin in good repair.

Departure

Please put all game controllers & remote controls in their proper place.
Please load dishwasher before you depart.
Place used towels in the showers or bathtubs.
Put all trash in bags and place outside in the secure containers.
Thank you for leafing our cabin in a neat and orderly condition.

ALL CABINS ARE NON-SMOKING and SMOKING IN THE CABIN WILL RESULT IN A $300 EXTRA CLEANING FEE.

Smoking receptacles are provided for use on decks or balconies. Please refrain from throwing cigarette butts on the ground. Please use receptacles on decks or extra cleaning fees could be charged.

OCCUPANCY

Each cabin has a MAXIMUM occupancy that may not be exceeded without written approval.

We do not rent to students or single groups under the age of 25.

Any deception or violation of this policy will result in immediate cancellation of lease, & tenants will be asked to leave without refund.

WEATHER

We do not refund rents or deposits due to canceled or shortened stays because of weather conditions. We highly recommend  you purchase travel insurance.

PETS

None of our cabins are pet-friendly:
No Pets are permitted in the rental units under any circumstances. If a pet is found you will be asked to vacate immediately with no refund of rent. If evidence of a pet is found after your departure you will be charged for extra cleaning, pest treatment and odor cleanup.

INCLUSIVE FEES

Rates include a one-time linen setup and cleaning service at the time of departure. There is NO DAILY MAID SERVICE. An initial set up of trash liners and toiletries is provided. Extra items needed are the responsibility of the guest. Bring your toothpaste, laundry detergent, soap, beach towels, extra toilet paper, etc.

LAKE & FIRE PIT

If your cabin has a lake or fire pit use them at your own risk and please do not leave any trash in the area. DO NOT LEAVE A FIRE UNATTENDED!

FALSIFIED RESERVATIONS

Any reservation obtained under false pretense will be subject to forfeiture of advance deposit and/or rental money and the party will not be permitted to check-in.

GUEST assures the LESSOR that the tenants will observe all conditions and terms of this lease as to maintaining the premises in good order and appearance and will conduct themselves in a manner offensive to neighbors.

GUEST assures the LESSOR that any tenant who violates any of the terms of this Lease shall be immediately denied occupancy and shall remedy any damages or other expenses, which are caused by the tenant and/or the tenant’s guest(s).

GUEST agrees that any tenant who is found using drugs or allows others to use drugs on the premises will be immediately denied continued occupancy at these premises and forfeit of all monies collected.

GUEST and/or their guests shall not disturb, annoy, endanger, or inconvenience neighbors, nor use the premises for any immoral or unlawful purposes, nor violate any law or ordnance, nor commit waste or nuisance on or about the premises.

GUEST agrees to indemnify and save LESSOR harmless from all liability, loss or damage arising from any nuisance or harm made or suffered on the leased premises by the GUEST, tenants, or guests or from any carelessness, neglect, or improper conduct of any persons entering, occupying or visiting the leased premises.

GUEST agrees that he/she shall not paint or make alterations to the property, including changing existing locks or adding new ones, without the LESSOR’S written consent.

GUEST may not let, sublet or assign this lease for all or any part of the premises without prior consent of the LESSOR.

GUEST assumes full responsibility for fulfilling the terms of the lease for the period stated and assure the LESSOR full recourse for the payment of any amount outstanding from the total amount due in accord with the terms as stated above including any outstanding or unpaid charges that are the responsibility of the guest.

In an emergency, LESSOR or his agent may enter the premises at any time without securing prior permission from guest.

In the event that any action shall be commenced by either party arising out of, or concerning this lease or any right or obligation derived therefrom, the prevailing party shall be entitled to receive attorney’s fees as fixed by the Court in addition to all relief at law or equity.

Functions:

Any functions such as Weddings, Parties, Reception, or any other must be pre-approved by the owner. [no exceptions]

Notice:

Our cabins are located in the Smoky Mountains so most have steep roads/driveways. If you or your family has a problem with steep roads please consult us before you make your reservation.
*Coppertop and Million Dollar View cabins share the same swimming pool.

REFUND AND CANCELATION

CANCELLATION / RESERVATION  PROTECTION:  We have a strict no refund/no reschedule policy after a 3 day grace period.  You have an option to purchase Reservation Protection at time of booking which guarantees a full refund, less the cost of the protection fee, up to 30 days prior to your arrival for 4 and 5 bedroom cabins. 90 days for 8 to 14 bedroom cabins. Inside of 30 days for the 4 or 5 bedroom cabins or the 90 days for the 8 to 14 bedroom cabins you may still cancel the reservation, however, the paid amount (less the reservation Protection and applicable tax) will be placed in an interest-bearing account and must be applied to a new reservation which dates fall within one year of from the date of cancelation Once the one year time frame has expired all monies paid will be forfeited. In addition, please be sure to utilize the full amount, as any portion not used is non-refundable and will be lost. Please note when booking your new reservation, you will again have the option to purchase the Reservation Protection and the amount will be based on the new reservation total. Without the Reservation Protection, no refunds or reschedules will be allowed. No refunds for early departures, weather or road conditions.

PAYMENT

A 50% deposit is required to make a reservation and the remaining balance is due 30 days before you arrive on all 4 & 5 bedroom cabins and 60 days before you arrive on 8 to 14 bedroom cabins. The remaining balance will be charged to the credit card on file on these dates. If you wish this final payment to be charged to any other credit other than the one the reservation was made with, then it is the quest responsibility to phone in the remaining payments or make other arrangement before 60 days prior to arrival. All reservations with a remaining balance will cancel on the 15th day for 4 & 5 bedroom cabins and 45 days for 8 to 14 bedroom cabins before the reservation arrival date and all monies collected will be forfeited.

CREDIT CARD AUTHORIZATION

I understand and consent to the use of the credit card provided without original signature on the charge slip, I understand that by internet signing that I have read the terms and conditions of this property, I am bound by this agreement and I have “signed “electronically, and that this Credit Card Authorization cannot be revoked and will not terminate. Charges may include but not limited to: unauthorized long-distance telephone, cable, satellite TV or internet charges, damages beyond normal wear and tear.